We Are Here to Help

We are actively monitoring and implementing:

  • State announcements and guidelines
  • Federal announcements and guidelines (CARES Act)
  • Fannie Mae, Freddie Mac, and Private Investor announcements and guidelines
  • FHA, USDA, VA announcements and guidelines
  • Homeowner Assistance Fund (HAF)

 

Federally or GSE-backed Mortgages

Under the Coronavirus Aid, Relief, and Economic Security (CARES) Act, and guidance from federal agencies and the government-sponsored enterprises (GSEs), there are protections for homeowners with federally backed mortgage loans, which includes HUD/FHA, VA, USDA, Fannie Mae, and Freddie Mac loans.

You may be eligible to receive up to 18 months of forbearance relief. If you experience financial hardship due to the coronavirus pandemic, you have a right to request and obtain an initial forbearance for up to 180 days. At the end of the 180 days of initial forbearance relief, if you are unable to resume your payments, you have the right to request and obtain an extension of forbearance relief for up to another 180 days. At the end of the 360 days of forbearance relief, if you are unable to resume your payments, you may be eligible for additional forbearance relief in the form of two, separate 3 month forbearance periods.


Homeowner Assistance Fund (HAF)

The Homeowner Assistance Fund "HAF" program was established by the United States Department of Treasury to provide aid to families impacted by COVID-19. The HAF program benefits vary from state to state.

Contact a HAF representative today to see if you qualify for assistance and the latest information about your state's HAF program at https://www.ncsha.org/homeowner-assistance-fund/.



Temporary Payment Relief (Forbearance Plans)

If you have been financially impacted by COVID-19 and are unable to make your mortgage payment, you may qualify for a COVID-19 Forbearance plan, a temporary pause (suspension) of your monthly payments, while you regain your financial footing.

  • Your payments will be suspended for the duration of the plan
  • While the plan is active:
    • We won't charge late fees
    • All default-related activity will be suppressed
    • Negative credit reporting is suppressed
  • Your plan can be extended up 12 months or may be eligible for up to 18 months of forbearance, depending on when your initial forbearance started. 
  • At the end of the plan, we will guide you through the next steps, which may include an extension of your COVID-19 Forbearance Plan, a deferral of the suspended payments to the end of the loan, loan modification, repayment plan, or reinstatement.
  • You can contact us at any time to reduce the term of the plan or resume making payments and resolve any unpaid amounts.
  • If you ended your forbearance Plan early and are subsequently impacted by COVID-19 again, please reach out to determine if you have additional months of forbearance left. If not, we will work with you to review you for all other available loss mitigation options.

Click below to request a temporary COVID-19 Forbearance Plan.
COVID-19 Forbearance Plan



Forbearance Plan Extension

If your COVID-19 Forbearance Plan is expiring soon and your financial hardship has not ended, you can request an extension of your suspended payments and accompanying protections.

COVID-19 Forbearance Plan Extension



Payment Resolution

If you were previously impacted by COVID-19 but are now able to resume your mortgage payment, we can guide you through the process to apply for all available payment deferral, partial claim, loan modification, and repayment programs.

Please see the below list and description of payment resolution options that may be available to you, depending on your individual circumstances:

REINSTATEMENT

  • Description: The balance of forborne payments is paid to bring the loan current.   
  • Best for: Customers who can continue to afford their regular monthly mortgage payments and have available funds to pay the balance of forborne payments without causing themselves further hardship.

REPAYMENT PLAN

  • Description: A portion of the amount you owe will be added to the amount you pay each month.
  • Best for: Customers who can pay more than their regular mortgage payments for a few months and can continue to afford their regular monthly mortgage payment thereafter. 

PAYMENT DEFERMENT (Fannie Mae/Freddie Mac)

  • Description: The balance of forborne payments is moved to the back of the mortgage and due at the earlier of the date the loan matures, the date the loan is paid in full, the date of the loan is refinanced, or the date the property is sold or transferred.  
  • Best for: Customers who can continue to afford their regular monthly payments.

PARTIAL CLAIM (FHA/VA) / MORTGAGE RECOVERY ADVANCE “MRA” (USDA)

  • Description: The payments suspended during your Forbearance plan are placed into a non-interest-bearing junior lien that is repaid when you refinance your mortgage or sell your home, or your mortgage otherwise terminates.   
  • Best for: Customers who can continue to afford their regular monthly payments.

MODIFICATION

  • Description: The monthly mortgage payment is lowered by modifying the terms of the mortgage note (interest rate & remaining term) and adding the balance of forborne payments into the remaining principal balance. 
  • Best for: Customers who can no longer afford their regular monthly payments and still wish to keep the property. 

LIQUIDATION

  • Description: There are three liquidation options. 1) A customer can sell their property and payoff their mortgage. 2) A customer can complete a short sale, where the property is sold for less than remaining mortgage principal balance. 3) A customer can complete a Deed in Lieu, where ownership of the property is signed over to RoundPoint (who will bear the responsibility of selling the property and paying in full the remaining mortgage principal balance).
  • Best for: Customers who no longer wish to keep the property.
 

Click below to request a resolution  to your COVID-19 Forbearance Plan.

COVID-19 Resolution



Making Your Payment

Please realize, the USPS may experience delays in processing and delivering payments sent in by mail. Your payments will be posted effective of the date of receipt. However, we recommend you:

  1. Sign up for electronic statements to ensure you are timely receiving the most up-to-date information about your account.
  2. Make your payments online. This is the safest and fastest way to process your payment. And there is no charge.
Make Payment Now



Customer Service

We remain firmly committed to addressing your needs, especially in challenging times. We are working hard to serve all customers and encourage you to fully utilize the website.

If you have not set up an online account, now is a great time to do so. With an online account, you can:

  • Access your account 24/7
  • Update your personal details
  • Make payments
  • Set up automatic payments
  • And, much more
SET UP NOW



Refinance and Home Purchase ELIGIBILITY While in Forbearance

We follow Fannie Mae and Freddie Mac guidelines. Recently, both Enterprises issued temporary guidance regarding the eligibility of borrowers who are in forbearance, or have recently ended their forbearance, looking to refinance or buy a new home.

Borrowers are eligible to refinance or buy a new home IF they are current on their mortgage (i.e., in forbearance but continued to make their mortgage payments or reinstated their mortgage). 

Borrowers are eligible to refinance or buy a new home three months (90 days) after their forbearance ends, AND they have made three consecutive payments under their repayment plan, or payment deferral option or loan modification. 

We're Here to Help

Yes. RoundPoint is operating under regular business hours.

i.      Mon-Fri           8AM-9PM ET

ii.     Sat                  10AM-3PM ET

The most effective way to contact us is through our Visual Interactive Response system. Please click here to begin.

If you need to speak to one of our team members, please call us @ 877.426.8805 or click here to schedule a call.

We encourage you to review your online account - login here

• We encourage our customers to make online payments. The process is free, easy, and requires no human contact.
• Pay now.
• Payments can be mailed to PO Box 674150, Dallas, TX, 75267-4150.
• As your Servicer, RoundPoint works closely with your applicable Investor (e.g. Fannie Mae, Freddie Mac) and/or Insurer/Guarantor (e.g. FHA, VA, USDA) to determine your available payment relief options.
• If COVID-19 has affected your ability to make the monthly payment, you can request a Temporary Forbearance Plan. A forbearance plan is a temporary suspension of your monthly mortgage payment for a fixed period of time (i.e., the plan's term) as prescribed by the Investor/Insurer of the loan. A forbearance is not a forgiveness of the suspended payments. 
• During your forbearance plan, we will check in with you and answer any outstanding questions you have about the forbearance plan and all options available when you’re ready to resolve the forborne payments.
• While on the forbearance plan, the suspended payments continue to accrue and remain outstanding at the end of the plan.
• If your financial circumstances have not improved by the end of the plan, you may be eligible for an extension of forbearance relief.
• If your financial circumstances have improved during or at the end of the plan, we will work with you to evaluate all available options and determine the best permanent solution, like a Loan Modification, Payment Deferral, Partial Claim, Repayment Plan, or Reinstatement.
The Consumer Financial Protection Bureau (CFPB) has resources and videos available at: https://www.consumerfinance.gov/coronavirus
You will not be charged late fees while you are on your COVID-19 Forbearance Plan.
• If the loan becomes delinquent during the forbearance plan term, your mortgage will report as current and active on a COVID-19 Forbearance Plan.
• If the loan remains current for the duration of the forbearance plan, your mortgage will report as current.
• If you are no longer impacted by COVID-19, you can request a resolution to your COVID-19 Forbearance Plan. Click Here
• If you are still impacted by COVID-19, please continue your forbearance plan.
• Yes, you can make full or partial payments at any time while your COVID-19 Forbearance Plan is active.
• Any payments made will reduce the balance of forborne payments accruing while the COVID-19 Forbearance Plan is active.
• Yes. You can shorten or cancel the term of your COVID-19 Forbearance Plan at any time to reduce the balance of forborne payments.
• We recommend only canceling your plan if your loan is contractually current, if you’re able to resolve all forborne payments, and are able to continue making your regular monthly mortgage payment.
• Please do not cancel your plan unless you are sure you can continue making your regular monthly mortgage payment.
• If your loan is current and you want to cancel your COVID 19 Forbearance plan, Click Here
• If you have other questions regarding canceling or changing the terms of your forbearance plan, please call us at 877.426.8805
We'll mail or e-mail your plan documents following the setup of your plan.
• The coronavirus pandemic has left millions of Americans out of work and struggling with financial insecurity. This, combined with the heightened anxiety of our “new normal,” has opened the door of opportunity—for scammers. Learn what to look for and how to protect yourself. 
• Additional information can be found specific to Fannie Mae and Freddie Mac loans at www.fanniemae.com or at www.freddiemac.com.
• The US Department of Housing and Urban Development offers various counseling and other programs that may give you some more peace of mind. Visit HUD’s resource page here.
• For additional information, please visit VA.gov where you can find a list of frequently asked CARES Act questions and answers from VA.
• Visit USDA Rural Development's coronavirus website for more information on Forbearance for USDA guaranteed loans, www.USDA.Gov.
• Make your payment online: https://loansphereservicingdigital.bkiconnect.com/servicinghome.
• If you're a homeowner in a state included in the federal Hardest Hit Fund program, you may qualify for assistance through your state.
• The Consumer Financial Protection Bureau (CFPB) has provided useful information for consumers related to COVID-19, including a Guide to coronavirus mortgage relief options and a useful video that explains your rights to a COVID-19 Forbearance Plan
Credit protections were put in place as a result of the COVID-19 National Emergency declared in late March 2020. Loans that were delinquent in Feb 2020 were protected during the March 2020 credit cycle and subsequent months. 
Loans enrolled in a Loss Mitigation plan will remain protected for the duration of that plan. Loans that exit Loss Mitigation, and are still delinquent, will report as delinquent 60 days after the Loss Mitigation plan expired.
Credit protections will end 4/30/2022.
If your loan was or became current during the COVID-19 National Emergency, your loan was reported as such to the Credit Reporting Agencies.

If you were current in early 2020, then enrolled in a COVID-19 protection plan after the National Emergency was declared, your loan was reported as CURRENT, and details about the workout plan were excluded to ensure your credit report was not negatively impacted.
RoundPoint Mortgage Servicing Corporation reported contractually delinquent loans as current if the loan was enrolled a COVID-19 Forbearance protection plan.  When the Forbearance plan expired, if a Deferral was completed, the account was restored to a current status.

For delinquent loans NOT enrolled in a COVID-19 protection plan, negative reporting to Credit Reporting Agencies was suppressed in order to ensure your credit report was not negatively impacted.