Help Center

Want to make a mortgage payment, contact our support team or get answers to your mortgage questions? You're in the right place.

Support and Resources

Looking for Covid information? Click here

Find all the resources you might need to manage your mortgage account here. This page is populated with both self-help and guided options to help you find answers to our most common help requests, including payment options, information on filing an insurance claim, and answers to our most commonly asked questions.

Payments

Make a one-time payment, set up recurring payments, or quickly access payment resources here. View Payments Topics

Insurance

Report a home insurance claim, easily search and compare insurance rates, or update your insurance details. View Insurance Resources

Forms

Download any forms you need to support you on your homeownership journey. Review List of Forms

FAQs

Get answers to the most frequently asked questions from other customers here. Explore FAQs

Top Forms

Below you can access a list of the mortgage forms most often downloaded by our customers as well as those forms that our servicing team has identified as being requested by our clients.

custom iconsaiRP blue01

Mortgage Assistance Application

Request assistance for temporary or long-term hardship.

Mortgage Assistance Application
custom iconsaiRP blue01

Private Mortgage Insurance Removal Request

Request removal of Private Mortgage Insurance (PMI) from your mortgage loan.

PMI Removal Form
custom iconsaiRP blue01

Payoff Request e-Form

Complete an electronic payoff request to determine the balance you must pay to close-out your loan. For the printable form, visit the Forms page.

Payoff Request
custom iconsaiRP blue01

Third-Party Authorization Form

Provide consent for RoundPoint to discuss your personal information and loan details with a third party or other authorized intermediary.

Third-Party Authorization Form
View the Rest of Our Available Forms Here

Contact Us

General Inquiries Here

Contact our Customer Service team at:
877.426.8805

Our offices are open:
Monday through Friday from 8:00 AM until 9:00 PM
Saturday from 10:00 AM until 3:00 PM EST

For all other correspondence, please email us at:
ServicingHelp@RoundPointMortgage.com

Loan Servicing

To provide us with a Notice of Error or make a Request for Information regarding your loan, please write to us at:

RoundPoint Mortgage Servicing Corporation
Attn: Correspondance
PO Box 19789
Charlotte, NC 28219-9409