Help Center

Want to make a mortgage payment, contact our support team or get answers to your mortgage questions? You're in the right place.

Support and Resources

Avoid Scams: Learn more about common mortgage scams and how to protect your information HERE:

Find all the resources you might need to manage your mortgage account here. This page is populated with both self-help and guided options to help you find answers to our most common help requests, including payment options, information on filing an insurance claim, and answers to our most commonly asked questions.

Payments

Make a one-time payment, set up recurring payments, or quickly access payment resources here. View Payments Topics

Insurance

Report a home insurance claim, easily search and compare insurance rates, or update your insurance details. View Insurance Resources

Forms

Download any forms you need to support you on your homeownership journey. Review List of Forms

FAQs

Get answers to the most frequently asked questions from other customers here. Explore FAQs

With the ROUNDPOINT LLC-3 Mobile App, You Can:

  • Opt out of paper statements
  • Schedule a one-time or recurring ACH payment
  • Access and update account information
  • Access monthly statements and key documents
  • Check property values and trends near your area
  • Find answers to frequently asked questions
 
DOWNLOAD MOBILE APP
Servicing Digital Mobile App - Mockup

Top Forms

Below you can access a list of the mortgage forms most often downloaded by our customers as well as those forms that our servicing team has identified as being requested by our clients.

Mortgage Assistance Application

Mortgage Assistance Application

Request assistance for temporary or long-term hardship.

Mortgage Assistance Application
PMI Removal Request

Private Mortgage Insurance Removal Request

Request removal of Private Mortgage Insurance (PMI) from your mortgage loan.

PMI Removal Form
Payoff Request Form

Payoff Request e-Form

Complete an electronic payoff request to determine the balance you must pay to close-out your loan. For the printable form, visit the Forms page.

Payoff Request
Third-Party Authorization Form

Third-Party Authorization Form

Provide consent for RoundPoint to discuss your personal information and loan details with a third party or other authorized intermediary.

Third-Party Authorization Form
View the Rest of Our Available Forms Here

Contact Us

General Inquiries Here

Contact our Customer Service team at:
877.426.8805

Our offices are open:
Monday through Friday from 8:00 AM until 9:00 PM
Saturday from 10:00 AM until 3:00 PM EST

For all other correspondence, please email us at:
ServicingHelp@RoundPointMortgage.com

Loan Servicing

To provide us with a Notice of Error or make a Request for Information regarding your loan, please write to us at:

ROUNDPOINT LLC-3
Attn: Correspondance
PO Box 19789
Charlotte, NC 28219-9409